TEL.0279-88-7718
reception hours:8:00~18:00

Terms and Privacy Policy

Terms for Accommodation

(Scope of application)

Article 1

  • The accommodation contract that this facility will conclude with the guest, and agreements related to that agreement, shall follow the stipulations of these Terms, and matters that are not stipulated in these Terms shall follow laws and ordinances or generally established customs.
  • Irrespective of the provisions of Article 1.1, when this facility has accepted a special agreement within a scope that does not go against laws, ordinances, and customs, that special agreement shall prevail.

(Application for an accommodation contract)

Article 2

  • A person who intends to apply to this facility for an accommodation contract is to inform this facility of the matters below.
    • The guest’s name
    • The accommodation date and planned time of arrival
    • Accommodation charges
    • Other matters that this facility recognizes as necessary
  • In a case in which, during the guest’s stay, the guest requests continuation of the accommodation beyond the accommodation date of the second item of Article 2.1, this facility will conduct processing as though an application for a new accommodation contract was made at the time that request was made.

(Establishment of an accommodation contract)

Article 3

  • An accommodation contract shall be established when this facility has consented to the application of Article 2. Provided, however, that this will not apply when this facility has proved that it did not consent.
  • When an accommodation contract has been established based on the provisions of Article 3.1, the guest is to pay, by the date stipulated by this facility, the application fee stipulated by this facility, limited to the basic accommodation charges for the accommodation period (when the period exceeds three days, a three-day period).
  • The application fee will first be appropriated to the accommodation charges that the guest should pay in the end, and when a situation for which the provisions of Article 6 or Article 18 apply has arisen, the application fee will be appropriated in the order of a penalty fee and then a compensation payment, and if a balance remains, it will be returned at the time of payment of charges based on the provisions of Article 12.
  • If the guest does not pay the application fee of Article 3.2 by the date designated by this facility based on the provisions of Article 3.2, the accommodation contract shall lose its validity. Provided, however, that this is limited to a case in which this facility notified the guest of that fact when it designated the payment deadline for the application fee.

(Special agreement that stipulates that payment of an application fee is not required)

Article 4

Irrespective of the provisions of Article 3.2, this facility may accept a special agreement that does not require payment of the application fee of Article 3.2 after establishment of a contract.

In a case in which this facility did not request payment of the application fee of Article 3.2 or did not designate the payment deadline for that application fee when it consented to an application for an accommodation contract, handling will be conducted as though a special agreement of the preceding paragraph was accepted.

(Refusal of conclusion of an accommodation contract)

Article 5

In the cases stated below, this facility may not accept conclusion of an accommodation contract.

  • When an application for accommodation does not follow these Terms
  • When there are no guest rooms available because there are no vacancies
  • When it can be recognized that, in relation to accommodation, the party that intends to stay has a possibility of conducting an action that goes against the provisions of a law or ordinance, public order, or good morals
  • When it can be recognized that the party that intends to stay falls under one of the items below
    • An organized crime group (hereinafter referred to as an “Organized Crime Group”) stipulated in Article 2.2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) or an organized crime group member (hereinafter referred to as an “Organized Crime Group Member”) stipulated in Article 2.6 of that Act, an associate member of an Organized Crime Group, a party related to an Organized Crime Group, or other antisocial forces
    • When the party is a corporation or other organization for which an Organized Crime Group or an Organized Crime Group Member controls its business activities
    • A corporation that has a board member who falls under an Organized Crime Group Member
  • When it can be clearly recognized that the party that intends to stay is a person who has an infectious disease
  • When, in relation to the accommodation, a violent demand has been made or a burden that exceeds the rational scope has been requested
  • When, because of a natural disaster, a facility malfunction, or another unavoidable reason, it is not possible to have the party stay
  • When there is a possibility that the party that intends to stay will inconvenience other guests because of heavy intoxication or other reasons; when the party has used words or actions that will significantly inconvenience other guests

(The guest’s right to cancel the contract)

Article 6

  • In the case of contract cancellation 21 days or more before the date of the accommodation, the guest can notify this facility and cancel the accommodation contract.
    In the case of contract cancellation 20 days or less before the date of the accommodation, the guest can notify this facility and then pay the penalty fee stipulated by this facility(Appended Table 2)by the designated deadline and thereby cancel the accommodation contract.
    If the penalty fee is not paid by the deadline, contract cancellation will not be established, it will be deemed that the guest stayed, and the price of the accommodation will be charged.
  • In a case in which the guest has canceled all or a portion of an accommodation contract for a reason attributable to the guest (excluding a case in which this facility designated a payment deadline for the application fee based on the provisions of Article 3.2 and requested payment of that application fee but the guest canceled the accommodation contract before that payment) this facility will charge the penalty stipulated by this facility. Provided, however, that in a case in which this facility has accepted a special agreement of Article 4.1, this will be limited to when, at the time of accepting that special agreement, this facility notified the guest about the obligation of payment of a penalty fee when the guest cancels an accommodation contract.
  • When the guest does not arrive by 21:00 of the date of the accommodation and has not contacted this facility, this facility may conduct processing as though the relevant accommodation contract was canceled by the guest.

(This facility’s right to cancel the contract)

Article 7

  • In the cases stated below, this facility may cancel an accommodation contract.
    • When it can be recognized that, in relation to accommodation, the guest has a possibility of conducting an action that goes against the provisions of a law or ordinance, public order, or good morals, or when it can be recognized that the guest conducted such an action
    • When it can be recognized that the guest falls under one of the following below:
      • An Organized Crime Group, an Organized Crime Group Member, an associate member of an Organized Crime Group, a party related to an Organized Crime Group, or other antisocial forces
      • When it is a corporation or other organization for which an Organized Crime Group or an Organized Crime Group Member controls its business activities
      • When it can clearly be recognized that it is a corporation for which one of its board members falls under an Organized Crime Group Member
      • When it can clearly be recognized that a guest is a person who has an infectious disease
    • When, in relation to the accommodation, a violent demand has been made or a burden that exceeds a rational scope has been requested
    • When, for a reason caused by force majeure, such as a natural disaster, it is not possible to have the guest stay
    • When it has been recognized that there is a possibility that the guest will inconvenience other guests, such as by being heavily intoxicated and singing loudly or entering a guest room, or when the guest has used words or actions that will significantly inconvenience other guests
    • When the guest smokes in bed in the bedroom, tampers with the firefighting equipment, or otherwise does not follow the rules for use of a prohibited matter that this facility stipulates
  • When this facility has cancelled an accommodation contract based on the provisions of Article 7.1, this facility will not charge fees for the accommodation services for which the guest has not yet received provision.

(Registration of accommodation)

Article 8

  • On the date of the accommodation, the guest is to register the matters below at this facility’s front desk.
    • The guest’s name, age, gender, address, and occupation
    • If the guest is a foreign national, the guest’s nationality, passport number, place of entering Japan, and date of entering Japan
    • Departure date and planned time of departure
    • Other matters that this facility recognizes as necessary
  • When the guest will use a method that can be substituted for currency, such as traveler’s checks, an accommodation voucher, or a credit card, to pay the charges of Article 12, the guest is to present them at the time of registration of Article 8.1.

(Hours of use of a guest room)

Article 9

  • The hours when the guest can use a guest room of this facility will be according to this facility’s regulations. Provided, however, that in a case in which the guest will stay continuously for multiple nights, a guest room can be used all day, excluding the day of arrival and the day of departure.
  • Irrespective of the provisions of Article 9.1, this facility may accept the use of a guest room outside the hours stipulated in Article 9.1. In such a case, this facility will charge this facility’s predetermined additional charges.

(Compliance with rules for use)

Article 10

In this facility, the guest is to follow the rules for use that this facility has stipulated and posted, displayed, or placed within the hotel in accordance with these Terms.

(Hours of operation)

Article 11

Information about the detailed hours of operation of this facility’s facilities will be given in the provided pamphlets and postings in various places.
Hours of operation may be changed without advance notice.

(Payment of charges)

Article 12

  • The breakdown of the accommodation charges that the guest shall pay will be according to what is stated in Appended Table 1.
  • Payment of the accommodation charges of Article 12.1 is to be conducted at the front desk at the time of the guest’s departure or when this facility makes a request by using the currency or a method that can substitute for currency, such as traveler’s checks, an accommodation voucher, or a credit card allowed by this facility.
  • Even in a case in which, after this facility provided a guest room to the guest and use became possible, the guest voluntarily did not stay in the guest room, this facility will charge the accommodation charges.

(This facility’s liability)

Article 13

When this facility has caused damage to the guest in relation to the performance of an accommodation contract or a contract related to that contract or because of nonperformance of such a contract, this facility will provide compensation for that damage. Provided, however, that this will not apply when the relevant damage is not caused by a reason attributable to this facility.

(Handling when it is not possible to provide the guest room for which a contract was concluded)

Article 14

  • When this facility is unable to provide the guest with the guest room for which a contract was concluded, this facility shall obtain the guest’s understanding and then conduct mediation for another accommodation facility based on the same conditions to the extent possible.
  • Irrespective of the provisions of Article 14.1, when it is not possible to conduct mediation for another accommodation facility, this facility will pay the guest a compensation payment of the amount equivalent to the penalty fee, and appropriate that compensation payment to the damage compensation amount. Provided, however, that when the reason is not attributable to this facility concerning the inability to provide a guest room, this facility will not pay a compensation payment.

(Handling of entrusted items)

Article 15

  • This facility will not take care of any goods, cash, or valuables entrusted by the guest. Please manage goods, cash, or valuables that you have brought into this facility yourself.
  • When damage, such as loss or harm, caused by this facility’s deliberate intention or negligence has arisen for goods, cash, or valuables that the guest brought into this facility, this facility will provide compensation for that damage. Provided, however, that for articles for which the guest did not declare the type and price in advance, excluding cases in which there is deliberate intention or gross negligence by this facility, this facility will provide compensation for that damage by using this facility’s predetermined limit amount (JPY 50,000) as the upper limit.

(Storage of the guest’s baggage or belongings)

Article 16

  • In a case in which the guest’s baggage has arrived at this facility before the guest’s stay, limited to when this facility gave consent before that baggage’s arrival, this facility will assume liability and store it and then hand it over when the guest checks in at the front desk.
  • In a case in which the guest’s baggage or belongings have been accidentally left behind at this facility after the guest has checked out, when the owner of the relevant baggage or belongings has been identified, this facility shall contact that owner and request the owner’s instructions. Provided, however, that in a case in which there are no instructions by the owner, or when the owner is not identified, the relevant baggage or belongings will be stored for a 14-day period, including the date of discovery, and then disposed of by this facility.
  • This facility’s liability for storage of the guest’s baggage or belongings in the case of one of the two previous clauses shall be according to the provisions of Article 16.1 in the case of Article 16.1 and according to the provisions of Article 16.2 in the case of Article 16.2.

(Liability for parking)

Article 17

In a case in which the guest will use this facility’s parking lot, this facility will loan a place and will not take on the responsibility for management of the vehicle, irrespective of whether or not the vehicle’s keys are deposited. Provided, however, that when damage has been caused because of this facility’s deliberate intention or negligence in relation to management of the parking lot, this facility will bear liability for compensation of that damage.

(The guest’s liability)

Article 18

When this facility has incurred damage as a result of the guest’s deliberate intention or negligence, that guest is to compensate this facility for that damage.

Inquiries

Pension My Way

464-1262 Kusatsu, Kusatsu-machi, Agatsuma-gun, Gunma 377-1711

TEL:0279-88-7718
FAX:0279-88-7718

Privacy Policy

  • Personal Information Protection Policy

    Pension My Way (hereinafter referred to as the “Company”) declares that, in order to ensure proper handling of personal information that the Company uses for work, it will comply with the laws and ordinances related to personal information protection and with other standards, establish autonomous systems and rules, and execute and maintain those systems and rules.

    • In order to execute this declaration, the Company will stipulate the internal regulations related to the protection of personal information, make those internal regulations well known by the Company’s employees (including people such as board members, and employees and dispatched employees who are in an employment relationship) and other related parties, and execute, improve, and maintain the internal regulations.
    • In order to prevent the destruction, damage, manipulation, and leaks of personal information, the Company will stipulate the internal regulations related to safety management for information systems and execute the appropriate information security measures, such as measures against unauthorized access and measures against computer viruses.
    • The fundamental principles for personal information protection at the Company are as stated below.

      • Prohibition of dishonest collection
        For collection of personal information, collection is to be conducted by lawful and fair means, and collecting by dishonest means is prohibited.
      • Prohibition of use for other than the purposes
        For use of personal information, handling is to be conducted limited to within the scope of the purposes of use, and conducting use beyond the scope of the purposes is prohibited.
      • Ensuring safety
        When personal information is handled, safety management will be kept in mind, and input, output, storage, transportation, transmission, and disposal in situations in which safety cannot be ensured are prohibited.
      • Prohibition of provision to third parties
        Providing personal information to third parties beyond the scope stipulated by laws and ordinances, without the relevant person’s agreement, is prohibited.
        In a case in which personal information will be entrusted to a third party in association with work consignment or a case in which personal information will be jointly used with a third party, the necessary agreement will be concluded with the relevant third party, and other measures that are required based on laws and ordinances will be implemented.
      • Respect for the relevant person’s rights
        The fact that the relevant person who is the subject of personal information has the right to request disclosure, correction, or suspension of use for that person’s own personal information will be recognized, and for such requests by the relevant person, handling will be conducted in accordance with the procedures stipulated in laws and ordinances.
  • Matters related to acquisition

    When personal information is acquired, the Company will specify the purposes of use of that personal information and then, based on the customer’s agreement, use lawful and fair means to acquire that information within the scope that is necessary for accomplishment of the purposes of use that were specified in advance. In a case in which it has become necessary to conduct use beyond the scope of the purposes, the Company will contact (notify) the customer about that fact and obtain the customer’s agreement.

    At the Company, sales of products or services intended for children are not being conducted, and the Company will not intentionally collect personal information from children. For a person younger than 18 years old, the Company will conduct confirmation with the relevant person, obtain that person’s agreement, and obtain agreement by that person’s parent or guardian, and then handle personal information.

  • Matters related to purposes of use

    The Company will use acquired personal information for the purposes below.

    • Provision of services to the customer
    • Contact to the customer for purposes of the confirmation of reservation details
    • Sending of products, payment and settlement of prices, and other information provision and confirmation related to transactions
    • Implementation of information provision, advertisements, publicity, and questionnaires related to the Company’s and partners’ management and business
    • Ascertainment of the state of use of the Company’s and partners’ facilities, products, and services, and improvement and development
    • Improvement of the Company’s website and the Company’s services and products
    • Other work that is incidental or related to the purposes of use stated above
    • Handling based on something such as a law or ordinance or an administrative authority’s notification or guidance
  • Provision to third parties

    Excluding cases that are allowed based on a law or ordinance, the Company will not provide nor disclose possessed personal information to any third party without the agreement of the relevant customer.

  • Matters related to consignment

    In a case in which all or a portion of work will be consigned within the scope that is necessary for accomplishment of the purposes of use stated in item 3, the Company will appropriately manage and supervise the consigned party by concluding an agreement that includes management and supervision of confidentiality obligations for personal information.

  • Matters related to joint use

    The Company may jointly use possessed personal information within the scope that is necessary for accomplishment of the purposes stated in item 3. The Company’s person responsible for personal information protection will take responsibility and manage personal information that will be jointly used. The Company will handle inquiries about the details via the office stated in item 8 below.

    • Items of personal information that will be jointly used
      Address, name, company name, telephone number, e-mail address, credit card information, flight information, and other information that is necessary for providing service to the customer
    • Scope of the party that will jointly conduct use

      • Pension My Way

      Purposes of the party that will conduct use

      • Security inside Pension My Way
      • Other work that is incidental or related to the purposes of use stated above
    • The party that has responsibility for management of personal information
      Pension My Way
  • Handling of personal information on the Company’s website

    At the Company, personal information that has been received from a customer on the Company’s website will be saved only as a record of service provision for which an application was received, and after a certain period has passed, the Company will delete that information. The Company is also conducting handling as stated below.

    • From both a management/operation aspect and a system aspect, the Company is taking reasonable safety precautions for the purpose of the safety of personal information and for the purpose of the prevention of unauthorized access, loss, destruction, manipulation, and leaks.
    • For sending and receiving personal information through the Internet with customers on the Company’s website, we are using communication that is encrypted by an SSL (Secure Sockets Layer).
    • Information collection on the website
      As information collection on the Company’s website, the Company is collecting information that uses cookies (technology that saves the use history that has been sent or received on the Web on the customer’s browser) and records of access to the Company’s website (access logs), but the Company will not use any of that information for other than statistical processing for the purposes of operation of the Company’s website and service improvement or investigation of the causes of unauthorized access. If you do not want to accept cookies, you can refuse cookies by changing your Internet browser settings.
  • Office for inquiries concerning personal information

    To the extent possible, the Company will manage the relevant person’s personal information in the form of accurate and up-to-date content. When the relevant person makes a request for disclosure, correction, or suspension of use of content (a type of request related to personal information), we will handle it at the office stated below.

    Pension My Way 0279-88-7718 (representative)
    8:00–18:00 / Excluding Saturdays, Sundays, and public holidays

    *For the office for a client’s person in charge, please contact the Company’s department in charge.

    *For matters concerning procedures related to requests for disclosure (required documents, method of reception, method of confirming the relevant person’s identity, service charges, other matters), please make an inquiry to the individual office.

    For matters concerning personal information acquired via the Company’s website, please contact the office stated below.

    Pension My Way 0279-88-7718 (representative)
    8:00–18:00 / Excluding Saturdays, Sundays, and public holidays

  • Changes of handling content

    These handling contents may be changed, without advance notice, because of the revision or abolition of a law or ordinance, a change of socially accepted ideas, or another reason.

Appended Table 1

    Breakdown
Total amount that the guest should pay Accommodation charges   (1) Basic accommodation charges (room charge + breakfast and dinner charges) (2) Service charges
Additional charges   (3) Additional food and drinks and other use charges (4) Service charges
Taxes  a. Consumption tax b. Hot springs tax

Notes
1、Accommodation charges will be according to the table of charges posted on the website. Charges are displayed as amounts that include taxes and service charges.
2、Charges for children will be applied for children who are elementary school age or younger, and when meals and bedding that are equivalent to those for adults have been provided, this facility will charge 70% of the charges for adults.

Appended Table 2

   Cancellation on the day of accommodation  Cancellation on the day before accommodation  Cancellation 2 to 7 days before accommodation  Cancellation 8 to 20 days before accommodation  Cancellation 21 days or more before accommodation
 Cancellation fee  100%  50%  30%  20%  0%

Notes
1、Percentages are the ratios of the penalty fee with regard to accommodation charges.
2、In a case in which the number of people is reduced because of a change in the number of people, this facility will not collect a cancellation fee, limited to when the contact was made by the day before the day of the accommodation. Provided, however, that there are cases in which accommodation charges per person will change.
3、In a case in which the number of days of the contract has been shortened, this facility will collect the penalty fee for the number of shortened days, irrespective of the number of shortened days.